Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Data protection privacy notice
About us
Norwich City Council is the data controller for data protection and we have a legal obligation to process your personal information.
You may contact our data protection and information security officer by emailing DPO@norwich.gov.uk or by calling 0344 980 3333.
What will we do with your data?
We use it to process your data protection requests. We intend to keep your data for six years as stated in our Retention Schedule available on our website.
What are your rights?
You have the right to request access to your personal information to:
- ask for errors to be corrected
- restrict how your information is used
- object to how it is processed
- request that your data is deleted.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.
What are the consequences of you not providing data?
We may not be able to fully respond to your data protection request.
How will we share your data?
Information provided for data protection requests is shared internally with the service area(s) that the request covers, and may be shared externally with the Information Commissioner’s Office where requested by them in order that they may carry out their statutory duties.
Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.
