Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Food safety complaints privacy notice
About us
Norwich City Council is the data controller for ensuring food safety within Norwich and we have a statutory authority to process your personal information.
You may contact our data protection officer by emailing dpo@norwich.gov.uk
What will we do with your data?
We use it to process the information you give us to investigate complaints, inspect premises and take part in sampling programmes. This includes the use of body worn cameras (BWCs) worn by Council operatives.
We intend to keep your data for seven years as stated in our Retention Schedule available on our website.
What are your rights?
You have the right to request access to your personal information to:
- ask for errors to be corrected
- restrict how your information is used
- object to how it is processed
- request that your data is deleted.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.
What are the consequences of you not providing data?
If data is not provided we may not be able to fully investigate your food safety complaints.
How will we share your data?
Information provided for food safety investigations is shared with other local authorities, the Health and Safety Executive and the Food Standards Agency in order that they may carry out their statutory duties.
We may also share your details externally where we are lawfully required to do so for the prevention and detection of crime and fraud, or for the collection of taxes in order that they may carry out their statutory duties.
Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.
