Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Requests for service (roads) privacy notice
About us
Norwich City Council is the data controller for requests for service and we have a legal obligation to process your personal information. You may contact our data protection and information security officer by emailing DPO@norwich.gov.uk or by calling 0344 980 3333.
What will we do with your data?
We use it to process your request. We intend to keep your data for seven years as stated in our Retention Schedule available on our website.
What are your rights?
You have the right to request access to your personal information to:
- ask for errors to be corrected
- restrict how your information is used
- object to how it is processed
- request that your data is deleted.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.
What are the consequences of you not providing data?
It may be necessary to contact you for clarity or discussion, which will not be possible if we do not have the relevant data.
How will we share your data?
Information provided with requests for service is shared internally between relevant Norwich City Council teams and Norfolk County Council teams and externally with contractors in order that they may carry out their statutory duties. Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.
