Money and debt advice

Help with debt

If you're having trouble paying your Council Tax, rent, or other money you owe to the council, please contact us as soon as possible. We may be able to help.

We want to support residents to stay in their homes. We can work with you to:

• manage your debts
• offer budgeting advice
• set up payment plans that suit your situation

What to do if you’re in debt

Don’t ignore your debt, it won’t go away.

If we don’t hear from you, we may have to start recovery action. We’ll send you a letter explaining what you owe and how we can help. Please contact us as soon as you get a letter from us.

If you're worried about paying your rent, Council Tax, or other bills, call us on 0344 980 3333. We can refer you to our money advisers or connect you with an independent advice service.

Emergency help

If you're eligible, the Client Hardship Service (CHS) can offer:

• emergency financial help
• essential household items and furniture
• advice and support

Support we offer

For council tenants:

• housing advice
• help with rent payments
• budgeting and money advice

Council Tax

Visit our Difficulty paying Council Tax page for help.

Businesses

Support with business rates if you're struggling.

Benefits

Visit our Benefits and Support page to check what you can claim, including Universal Credit.

Free local independent advice

National help

Find information and advice on Gov.uk:

• Working, jobs and pension
• Benefits
• Business support

Money helper is a government-backed service that brings together support from three financial advice organisations. It provides easy to understand guidance on budgeting, banking, insurance and everyday spending.