Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Help for homeless people
What to do if you are homeless, support for people sleeping rough and how to tell us about a homeless person you are concerned about.
Worried about losing your home?
We’re here to help.
If you're homeless or at risk of becoming homeless within the next 56 days, contact us as soon as possible. The earlier you reach out, the more we can do.
Get urgent help
- Call us: 0344 980 3333 (Emergency (out of hours): 01603 412180))
- Email us: housingoptions@norwich.gov.uk or housingadvisers@norwich.gov.uk
Please include details of your situation so we can help quickly.
Are you at risk?
You may be at risk of homelessness if:
- you’re likely to lose your home within 56 days
- you’ve received a Section 21 notice
- you’ve been served a Notice of Seeking Possession (NOSP) ending within 56 days
What happens next?
If you're eligible, we’ll work with you to create a Personal Housing Plan — a step-by-step guide to help prevent or relieve homelessness.
Depending on your situation, we may:
- talk to your landlord
- offer legal advice
- refer you to support services
- help you find affordable housing
- support you with benefits, deposits, or financial advice
- connect you with training or job opportunities
- refer you to supported housing or hostels
If we can’t prevent homelessness, we’ll help you find somewhere else to live.
