Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Discounts for taking in a refugee
Discounts and exemptions
If you're receiving the 25% single person Council Tax discount in the UK and you decide to host a refugee, you can keep that discount for 3 months.
Keep your single person discount when hosting a refugee
If you normally get the 25% single person discount, you can keep it for 3 months if you take in a refugee.
Who can get this discount?
You may qualify if:
- you live alone and get the single person discount
- you take in a refugee, which would normally end your discount.
If your situation changes...
You must tell us within 21 days if your situation changes — for example:
- another adult moves in
- the refugee moves out.
This discount started on 1 April 2019 and is part of the Local Council Tax Discounts Policy.
How to apply
You can apply by email to revenues@norwich.gov.uk or post to:
Revenues, City Hall, St Peters Street, Norwich, NR2 1NH.
We may already have the information we need, but if not, we’ll ask you for more details.
Once approved, we’ll send you an updated bill showing the discount.
