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My Norwich
Planned maintenance to online services, Wednesday evening (28 October)

My Account and some forms will be unavailable from 10pm to 2am on Wednesday 28 October. You will still be able to make payments online. We apologise for any inconvenience this may cause.

Coronavirus (COVID-19): latest information and advice

Updated 13 October 2020

Support for the vulnerable (inc. shielding)
If you are classed as vulnerable and are in need of support please visit or contact the county council’s designated phone line on 0344 800 8020 where help will be available.
Advice concerning vulnerable people

 Individuals who want to volunteer should visit the Voluntary Norfolk website, and businesses should email

Latest news

Read the latest news on our response to Covid-19

Test and Trace support payment

From 28 September, if you receive a positive Covid-19 test result or are told by the NHS to self-isolate because of close contact with someone who has Covid-19, you may be eligible for a support payment of £500.
How to apply

NHS Test and Trace

The NHS Test and Trace service across England will help identify, contain and control coronavirus, reduce the spread of the virus and save lives. 
More about test and trace

Useful information