Ways we can help made simple
Domestic abuse
If you're experiencing domestic abuse and want to stay in your home, we offer a Sanctuary Scheme to help make your home safer.
Note: You’ll need a referral from a professional (like a support worker or council team).
To apply, fill in a referral form.
If you feel you need help from the scheme, but are not working with a professional, contact Norfolk Integrated Domestic Abuse Service (NIDAS) in any of the following ways.
They’ll assess your situation and refer you to us if needed:
Call: 0300 561 0555
Text: 07860 063 464
Out of hours: 0808 2000 247
Email: referrals@nidasnorfolk.co.uk
Find out more about support for domestic abuse.
Antisocial behaviour and cuckooing
Antisocial Behaviour (ASB)
If you're affected by ASB, we offer support and advice.
Find out more about how we can support you
Cuckooing
Cuckooing is when someone takes over a vulnerable person’s home for criminal activity, such as:
- storing or selling drugs (often linked to county lines)
- taking money
- using the home for sex work
- living there without permission.
They may pretend to be a friend to gain trust. This is also called mate crime.
Find out how we can help by visiting our antisocial behaviour section.
Specialist Support team
If your home doesn’t feel safe, our team can help with:
- feeling safer at home and in your community
- setting up and managing your home
- advice on rent arrears or ASB
- building a support network
- improving your physical and mental health
Email: specialistsupport@norwich.gov.uk
Tel: 01603 987771
If you are a professional and wish to make a referral, please tell us by using the email above.
Help with hoarding or clutter
Struggling with clutter, hoarding, or self-neglect?
Our Safe Habitable Homes service works with you to make your home safer and more comfortable.
Contact: safehabitablehomes@norwich.gov.uk
Home improvements
Need help making your home safer or more secure?
Having difficulty with your bathroom, using your front door or navigating steps?
We offer grants and adaptations to support you.
- apply using the Healthy Homes referral form
- learn more about grants and adaptations
INTERACT – health and housing support
If your housing situation is affecting your health, INTERACT may be able to help.
Note: You’ll need a referral from a professional (like a GP or support worker).
To apply, fill in the referral form below:
Private rented homes
Having issues in your rented home?
See guidance for private renters
Emergency alarm service (sheltered housing)
- available 24/7
- included in all sheltered housing
- managed by a dedicated alarm provider
- no need to apply
Housing advice and homelessness
Need help with housing or facing homelessness?
Visit our Housing Advice and Homelessness page.
