Christmas and New Year closure information Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026. See our service arrangements for customers during this time. Hide
Repairs handbook Need a repair? Find out who’s responsible, what the process involves, whether there’s a cost and how to report it—whether it’s urgent or routine. Dealing with damp and mould Learn how to report damp and mould, what happens after you do and how you can help stop it from coming back. Making changes to your council home Want to improve your council home? See what sort of work needs approval, things you need to consider and how to get in touch. Planned upgrades to council homes Find out how your home is maintained, what upgrades you might receive and how it all works. Keeping your home safe: what Norwich City Council does for you Information explaining how Norwich City Council ensures all homes are safe and meet legal standards.
Repairs handbook Need a repair? Find out who’s responsible, what the process involves, whether there’s a cost and how to report it—whether it’s urgent or routine.
Dealing with damp and mould Learn how to report damp and mould, what happens after you do and how you can help stop it from coming back.
Making changes to your council home Want to improve your council home? See what sort of work needs approval, things you need to consider and how to get in touch.
Planned upgrades to council homes Find out how your home is maintained, what upgrades you might receive and how it all works.
Keeping your home safe: what Norwich City Council does for you Information explaining how Norwich City Council ensures all homes are safe and meet legal standards.
