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My Norwich

How the garden waste service works


  • Your bin must be placed out for collection by 6am on your collection day, but no earlier than 6pm the evening before.
  • Please make sure that you return your bin to the inside of your property boundary by 9am the day after your scheduled collection.
  • Make sure lids are fully closed – we will not collect bins with open lids which are overflowing with rubbish.
  • We do not accept waste placed at the side of garden waste bins.

Check what goes in your garden waste bin

Public and bank holidays

Your collection day will change if there is a bank holiday in the week of your collection. There are no collections over the two-week Christmas and New Year period.

Please refer to your collection day calendar or check My Norwich for your revised collection day.