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My Norwich

How the garden waste service works

Terms and conditions

  • This is a pay in advance service costing £54.60 for a 240 litre or £39.90 for a 180 litre brown wheeled bin per year, for a fortnightly collection of garden waste. Each home may have as many brown bins as they need, for the annual charges per bin.
  • Existing customers can sign up to pay by Direct Debit in advance of their renewal date and pay a reduced rate of £50.40 for a 240 litre bin or £36.75 for a 180 litre bin for the 2021-22 year.
  • As with all wheeled bin collections, please make sure that your bin is left out by 6am on your collection day – if you do leave the bin out on the night before collection, please don’t leave it out before 6pm.
  • There are no collections over the two-week Christmas and New Year period. Please refer to your collection day calendar on My Norwich if you are unsure about your collection day.
  • Your collection day will change if there is a bank holiday in the week of your collection. Please check your revised collection day on My Norwich or contact us.
  • No refunds or part refunds will be given if the service is no longer required or you downsize your bin after your current service renewal date. If you no longer wish to participate in this service then arrangements will be made to collect the brown bin.
  • If a collection is missed and your bin was left out for collection (in line with these terms and conditions) then the council will instruct the collection contractor to return and empty your bin as soon as possible. No refunds will be given for missed collections.
  • The service may be suspended during periods of severe weather. For operational reasons it may not be possible for missed collections due to severe weather to be collected at a later date. No refunds will be given if the service is suspended due to severe weather.
  • Payment of the renewal fee will be required by the due date in order for the service to continue in subsequent years. If payment is not received by the due date we will assume that you no longer require the service and arrangements will be made to collect the brown bin.
  • The size of the bin cannot be changed during a subscription. This can only be done at your annual renewal. An additional, separate subscription can be set up if a different size bin is required before that time.
  • Please note, anyone requesting to change from a 180 litre wheelie bin to a 240 litre one might receive a pre-used bin, rather than a new one. This also applies to anyone who needs a new garden waste bin due to it being damaged etc. Payment is for the garden waste collection service, rather than the bin provided.