Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Report a food complaint
If you have a concern about food or a food business, we may be able to investigate, especially if there’s a risk to public health.
Complaints we can help with
Suspected food poisoning
If you’ve been unwell and think it’s because of something you ate, you can report it to us.
Report suspected food poisoning
Problems with food products
You can report issues like:
- Something foreign in your food (e.g. metal, plastic)
- Mouldy or rotten food
- Food sold after its use by date
Report a problem with a food product
Poor hygiene or food safety
Let us know if you see:
- Dirty kitchens or food areas
- Staff not washing hands
- Unsafe food handling
- Food businesses that aren’t registered
Report poor food safety and hygiene
Complaints we don’t deal with
Please contact Trading Standards for:
- False health claims
- Incorrect or missing ingredients
- Food not weighing what it says
- Misleading product descriptions
- Missing or incorrect allergen info
Compensation or refunds
We don’t deal with refunds or compensation. You can either contact the business directly or get legal advice.
Speak to Citizens Advice on 0345 404 0506 or visit the Norfolk Citizens Advice website.
