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My Norwich

Data Subject Access Privacy Notice

About us

Norwich City Council is the data controller for data subject access requests and we have a legal obligation to process your personal information to fulfil your request.

You may contact our data protection and information security officer by emailing or by calling 0344 980 3333.

What will we do with your data?

We use it to process your data subject access request. We intend to keep your data as stated in our Retention Schedule available on our website.

What are your rights?

You have the right to request access to your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

We may need additional information from you to verify your identity in order to process your request. Failure to provide this information would mean we would not be able to process your request.

How will we share your data? 

This will depend on the subject of your request. To process your data subject access request, we share your data internally with the services involved in collating your data, and externally we may share your information with the Information Commissioner if requested to do so.

For information on how each of our service areas shares its data, please refer to our website where you can view our privacy notices.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.

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