Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
How we use your information
Norwich City Council is committed to protecting your privacy. Each of our service areas has its own privacy notice explaining what personal data we collect, why we collect it, how it’s used, and who it may be shared with. These notices help you understand your rights and how we handle your information in line with data protection laws.
Privacy notices
Explore the privacy notices below to learn more about how your data is managed across different council services.
Allotments
Bereavement services
Bins and recycling
- Your bins (resident portal)
- Waste and recycling
Community safety and wellbeing
- Antisocial behaviour
- INTERACT
- Noise-app services
- Norwich Early Help Hub
- Norwich Older Peoples' Forum
- Public protection
- Public protection course registration
- Public space surveillance CCTV system
- Report a smoke issue
- Safeguarding
- Safer Neighbourhoods Initiative Community Fund application
- Specialist support team
Customer experience and digital
Data protection and freedom of information
Democratic and Civic Services
Dogs and animal welfare
Energy and financial support
Fixed penalty notices
Housing
Housing
- Home improvement team
- Housing options, housing advice and homelessness
- Housing tenancy management
- INTERACT
- LetNCC (private sector leasing scheme)
- Leaseholder services
- Out of hours emergency service
- Private sector housing
- Rent payment by Direct Debit (council housing, garage and parking posts)
- Right to buy application
- Sheltered housing
- Temporary accomodation
- Tenants' and leaseholders' magazine
- Tenants' Home Contents Insurance Scheme
- Tenant improvement surveys
- Water rebate refund
- Water rebate claim for former tenants and leaseholders
Norwich City Services Limited (NCSL)
Norwich Market
Planning and development
Streets, parking and transport
Streets
- Abandoned vehicle services
- Grounds maintenance, street cleaning, arboriculture services and building cleaning
Parking
Travel and transport
- Cycle ways
- Requests for service
- Property addressing
- Road opening permits
- Road schemes requiring Traffic Regulation Orders (TROs)
- Road schemes requiring contact with the public
