As Norwich City Council, we are committed to ensuring the safety, reliability, and professionalism of taxi and private hire services across our city. Below are answers to some of the most common questions we receive regarding licensing.
We issue the following types of licences:
Each licence type has specific requirements and conditions that must be met.
Applications and renewals can be completed online. You will need to provide supporting documents such as:
Please refer to the relevant application guidance on our website for full details.
Licence fees vary depending on the type and duration of the licence. For example:
A full breakdown of fees is available on our licensing pages.
All licensed vehicles must pass our “conditions of fitness” test, which is a more rigorous version of the standard MOT. This ensures vehicles meet safety, cleanliness, and accessibility standards.
You must notify us in writing within seven days of receiving any conviction, caution, or penalty notice. This includes motoring offences and any inclusion on barred lists. Failure to report may result in enforcement action.
The NR3 (National Register of Refusals and Revocations) is a national database that allows licensing authorities to share information about individuals whose licences have been refused or revoked. We use NR3 to help assess whether applicants are fit and proper to hold a licence.
Our NR3 policy provides the approach we will take to processing requests by other authorities for further information about entries on the register and about how we will use further information provided to us.
Not necessarily. We assess each application on its own merits. If your name appears on NR3, we will request further information and consider the circumstances before making a decision.
Data is retained for 25 years to support public safety and informed decision-making across licensing authorities.
Yes. You can submit a Subject Access Request (SAR) to us to find out what data we hold about you. We will also notify you if your details are added to the register.
If you have any questions email licensing@norwich.gov.uk or call 01603 989400.
