Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Renew a private hire operator licence
If you run a private hire business (like a taxi company), you need an operator licence. This licence lets you take bookings from customers. You must renew it before it expires to keep operating.
What you need to renew
To renew your licence, you’ll need:
- £870 fee (valid for 5 years)
- Tax check code – get this from HMRC
- Proof you can work in the UK – use a “right to work” share code
- Your operating base must be approved by the council’s planning team
Important notes
- You must apply and pay before your current licence expires.
- If your licence expired within the last year or you’re licensed with another council, you still need to provide a tax check code.
- You must keep records of all bookings and make them available if asked.
- Let the council know if your details change.
How to renew
Make sure you have all the documents ready before you start.
Renew a private hire operator licence
Need help?
If you have any questions about your application, email licensing@norwich.gov.uk or call 01603 989400.
