Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
The application is submitted with plans, certificates and fees
What happens when we receive your application.
We check your application
Once received, we register it and make sure everything is complete and meets our requirements.
If everything is correct
We’ll send you a confirmation within 7 days. This will include the name of the planning officer handling your application.
If something is missing or incorrect
We’ll let you know within 7 days what needs to be fixed. If we don’t get the missing information within 28 days, your application will be returned.
If you paid a fee, we’ll refund it minus a £50 admin charge.
Decision timeline
- Most applications are decided within 8 weeks.
- Larger or more complex applications may take up to 13 weeks.
If we expect delays, we’ll explain why and ask if you want us to keep working on it or make a decision based on what we have.
