Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Report poor property conditions, including damp and mould - Report damp and mould
Damp and mould can pose serious health risks, especially for children, older people, and those with respiratory conditions.
Common causes:
- Leaks from roofs, windows, or plumbing
- Poor ventilation
- Inadequate heating or insulation
What you should do:
- Ventilate your home regularly and avoid drying clothes indoors.
- Report the issue to your landlord or agent with photos.
- Monitor their response - landlords must address the root cause, not just cosmetic fixes.
Under current law, landlords must keep homes free from serious hazards. From October 2025, Awaab’s Law applied to social housing landlords. It will be extended to private landlords in 2026, requiring them to investigate and fix significant damp and mould hazards within strict timeframes.
If your landlord fails to respond or refuses to carry out necessary work, you can contact Norwich City Council’s Private Sector Housing Team.
