Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Report poor property conditions, including damp and mould - Report poor housing conditions
If your rented home has serious issues such as:
• Unsafe electrics or gas installations
• Broken heating or hot water systems
• Structural damage or leaks
• Pest infestations
• Fire safety concerns
You should report these to your landlord first.
If they fail to act you can contact Norwich City Council’s Private Sector Housing Team who can investigate and take enforcement action.
