New website
We're currently redeveloping our website so you may see a mix of old and new style pages while we complete this work. We'd love to hear your feedback on the new style.
Feedback and contact information
Accessibility statement
Feedback and contact information
If you find any problems or think we’re not meeting accessibility requirements, you can contact us:
- complete our contact us form (choose the Website and accessibility option from the drop-down list)
- email the web team webgroup@norwich.gov.uk
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or Braille:
- complete our contact us form (choose the website and accessibility option from the drop-down list in the form)
- call 0344 980 3333
We’ll consider the request and get back to you in five days.
If you need to talk to us using an interpreter call 0344 980 3333. Find out more about our interpreting and translating service.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Please speak to the customer support officer on arrival if you have accessibility issues.
