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My Norwich
Issues when making payments using Google Chrome browser

The latest version of Chrome is affecting our payments system, so if possible please use an alternative browser such as Internet Explorer (IE) or Edge until the problem is fixed.

Bins and recycling

Waste and recycling changes

We have made some changes to our waste and recycling services as a result of the Coronavirus (COVID-19) outbreak and included guidance on how to handle your waste if you're a self-isolating. See information about the changes

Wheelie bins or bags are collected from the edge of your property.

  • Make sure your bin is out by 6am on your collection day, but no earlier than 6pm the evening before
  • After your collection, please return your bin to the inside of your property boundary by 9am the next morning