Report a bin issue

Report a problem or make a request

Click the link below to:

• report mess left behind after your bin was emptied
• request removal of an unwanted bin (except food caddys)
• request a replacement food caddy or plastic sacks
• request a replacement/new bin or an extra one (for refuse and recycling)
• request a bigger or smaller bin (bigger bins for households of 5 or more people)

Report a problem or make a request

If you need more food caddy liners, tie one to your outside bin on collection day. If the crew has some, they’ll leave you a new roll.

Fly tipping is when someone dumps items in the wrong place instead of using a bin or recycling centre. Report fly-tipping

Missed bin collections

If your waste or recycling collection is missed, you must report it within 2 working days of your scheduled collection date.

Reports made after this period will not be accepted and your items will need to be placed out for your next scheduled collection.

We do not offer missed collection reports for food waste, textiles, electricals or batteries. If these items are not collected, leave them out for collection the following week.

Report a missed collection

Bins not returned correctly after collection

Report bins not returned properly after collection

Request a replacement communal bin

Request a replacement for:

• refuse
• recycling
• glass
• food 

Request a replacement communal bin

Garden waste bin - damaged or missing

Request a replacement for a damaged, stolen or missing brown bin

Request bins for a newly built or converted property

Request a bin for a newbuild or converted property 

Assisted collection - request or cancel

If you can’t move your bins or food caddy by yourself, and no one at home can help you, we can come and collect them for you.  Also use this form to cancel an existing arrangement or respond to a review letter. 

Get help with putting out your bins