Skip to content Skip to search
My Norwich

Tenant Engagement Strategy 2023-26


We are pleased to introduce our tenant engagement strategy, which aims to give you the opportunity to scrutinise, influence and shape your housing services for the next three years. Your feedback is vital, and we are committed to putting you at the heart of everything we do to make sure our communities thrive.

Your responses to our satisfaction survey, your comments, complaints, and compliments, as well as your community conversations, influence and shape the way we think and how we deliver your housing services. We see first-hand the benefits of tenant groups, partnerships, and community connectors.

We will listen, learn, and act on what you tell us because your views are key to developing excellent services. Together, we can make our housing services better for everyone. 
This tenant engagement strategy is to make sure you have your say on the issues that affect you in a way that suits you.

We expect the outcomes of this strategy to improve your housing services, make better use of council resources, and provide a better quality of life for our whole community.

You can also download the Tenant Engagement Strategy as a pdf.

If you would like this information in another language or format such as large print, CD or Braille please visit or call 0344 980 3333.

Feedback button
Feedback button