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My Norwich

Housing Management Strategy 2023-26


Norwich City Council is a local authority housing provider with more than 18,000 homes across the city. Of these,14,700 properties are available for letting, while over 3,300 are leasehold. This strategy covers areas of service delivery related to housing management and traditional Landlord functions and how we shape, develop, and manage services for tenants.

This strategy will:

  • Balance the Councils role of sustaining tenancies, alongside the need to manage homes and estates effectively.
  • Provide a framework from which activity can move forward; a framework that also allows for partners to be included and integrated into our work.
  • Provide the opportunity to empower tenants, other stakeholders, and staff to transform the way we work and really target support where it is needed most. 
  • Balance the twin priorities of excellence in customer service while seeking efficiency in delivering value for money, at the heart of everything we do.
  • Enable online and digital interactions in a simple way and build insight in how people are living, to develop the right support for those in need.

Delivering this strategy will increase resident satisfaction and quality of life by improving services and making better use of council resources.

You can also download the Housing Management Strategy as a pdf.

If you would like this information in another language or format such as large print, CD or Braille please visit or call 0344 980 3333.

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