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Payments unavailable – Sunday 9 November

You won’t be able to make payments online or by phone between 10am and 2pm on Sunday 9 November while we upgrade our systems. We’re sorry for any inconvenience this may cause.

Supporting residents experiencing domestic abuse

Information sharing and consent

We will only share information with other agencies with the consent of the person experiencing any domestic abuse, or if:

  • the information is required for the protection of children.
  • we are required by law to share the information.
  • there are legal reasons to protect a person without capacity

As stated in the Norfolk Safeguarding Adults Board Multi-Agency Safeguarding Policy (2017), any decisions made by professionals that affect the person experiencing domestic abuse should be proportionate and take into account their wishes (where known) as closely as possible.

However, any wishes of the individual cannot undermine the council’s legal duty to act.

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