Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Supporting residents experiencing domestic abuse - Information sharing and consent
We will only share information with other agencies with the consent of the person experiencing any domestic abuse, or if:
- the information is required for the protection of children.
- we are required by law to share the information.
- there are legal reasons to protect a person without capacity
As stated in the Norfolk Safeguarding Adults Board Multi-Agency Safeguarding Policy (2017), any decisions made by professionals that affect the person experiencing domestic abuse should be proportionate and take into account their wishes (where known) as closely as possible.
However, any wishes of the individual cannot undermine the council’s legal duty to act.
