3.1 We will treat all reports of domestic abuse with respect, empathy and listen to the person’s needs and wishes when agreeing what action to take. By working collaboratively with survivors of abuse, housing professionals/services, will empower survivors to make informed choices and take back control over their lives.
3.2 Staff will take a believing, non-judgemental and needs-led approach. We recognise that survivors are experts in their own lives and understand what they need to feel safe and secure.
3.3 We take a person-centred approach to those experiencing domestic abuse and make the safety, dignity and well-being of the person the priority.
3.4 All reports of domestic abuse will be responded to in accordance with Norwich City Council’s Adult Safeguarding policy guidelines and procedures, our Anti-Social Behaviour Policy and our Safeguarding Children and Adults at Risk of Harm Policy.
3.5 Each case is different; we will always place an individual’s needs at the forefront of any support we provide. This will include (but not be limited to), physical needs, mental and emotional needs, communication needs and each of the nine characteristics of the Equality Act (2010).
3.6 We can refer people to other agencies that provide specialist support and guidance.
3.7 Domestic abuse is a crime. We will encourage people to report it to the police if they feel able to do so. In an emergency, always call 999.
3.8 We recognise that reporting domestic abuse to the police can be difficult and will provide housing advice and support regardless of whether the police have been informed.
3.9 We are part of the ‘Norfolk Domestic Abuse Partnership Board’, which consists of other key agencies in the area to offer support, services and information to survivors of domestic abuse.
