Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Supporting residents experiencing domestic abuse - Complaints
Any complaints should be addressed in line with the Housing Services Comments, Compliments and Complaints Procedure. The responding officer may discuss the complaint with the Domestic Abuse Lead or one of the organisation’s Domestic Abuse Support Champions to ensure that matters are viewed through an informed domestic abuse lens.
An overview of the complaints procedure is available on the website.
