Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Council Tax charges for properties that are empty or used as second homes.
Norwich City Council does not offer a discount for empty properties.
Instead, extra charges apply if a property is:
If your property is unfurnished and unoccupied, you’ll pay extra on top of your normal Council Tax:
From 1 April 2025, if your property is furnished but no one lives there, you’ll be charged a 100% premium immediately.
You may be exempt from the premium if:
For both long-term empty and second homes:
Second homes only:
Claim exception from the second home premium
Long-term empty only:
Claim exception from the long-term empty property premium
View our full premium policy