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TLC magazine Autumn 2024 - text version - Tenant Satisfaction Measures (TSMs)
Published: 1 October 2024
Tenant Satisfaction Measures (TSMs)
New tenant satisfaction measures were introduced by the Government on 1 April 2023. These measures help monitor how well landlords provide quality homes and services and identify areas for improvement.
64.2% of Norwich City Council tenants who responded to our survey said they were satisfied with the overall service provided by Norwich City Council as their landlord.
View all 22 tenant satisfaction measures and see how we measured up.
