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My Norwich

Housing Management Strategy 2023-26

National and local context

Social Housing Regulation
Each Landlord must comply with standards and display performance against measures which the regulator monitors.

Building Safety Act 2021
New legislation to make sure all tenants are safe in their homes and Landlords have responsibility to advise and report on compliance.

Advice and guidance issued to social housing complaints.

Housing and Planning Act 2016 
Whether to offer lifetime secure or introductory tenancies to Landlords.

Domestic Abuse Act 2021 
Advice so that tenants are not disadvantaged and receive support.

Care Act 2014
Ensuring that housing has a role to play in safeguarding adults.

Welfare reform
Universal credit, housing benefit, support grants.

Housing Revenue Account 
Requirement that all money received from tenants and leaseholders for rent and service charges pays for housing management services, reactive repairs, planned maintenance, estates, and asset management.

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