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My Norwich

Housing Management Strategy 2023-26

How policy matters for customers

The flow diagram uses the estate caretaking service as an example of how our policy drives service delivery. 

  • We manage and maintain sites and inspect them.
  • Improvements are designed into estates to make them more accessible.
  • Appropriate contractors provide services, and we monitor their effectiveness.
  • The outcome should be that our communal landings, walkways, staircases, and lobbies are safe, well lit, and free from obstruction. 
  • Our tenants provide feedback about their lived experience of these services.

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