The flow diagram uses the estate caretaking service as an example of how our policy drives service delivery.
- We manage and maintain sites and inspect them.
- Improvements are designed into estates to make them more accessible.
- Appropriate contractors provide services, and we monitor their effectiveness.
- The outcome should be that our communal landings, walkways, staircases, and lobbies are safe, well lit, and free from obstruction.
- Our tenants provide feedback about their lived experience of these services.
Links to related information: