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My Norwich

Housing Management Strategy 2023-26



  • Oversight for the delivery of the Strategy will lie with the portfolio holder and the executive director. They will make sure that it fulfils the requirements of the tenancy standard.
  • Each year, we will update tenants on our progress in delivering this strategy.


  • We will engage tenants, leaseholders, future tenants, and partners in the creating and developing actions where relevant and gather their feedback after we implement the actions.

Action Plan

  • In collaboration with our stakeholders, we will develop an action plan to deliver this strategy.
  • Each action will identify a clear expected outcome.
  • We will monitor satisfaction, performance, and progress within the action plan.


  • The Councillors and the Leadership team will have regular updates on progress.
  • The housing leadership team will monitor the delivery of the strategy and its associated action plan.


  • We will review the Strategy every three years to make sure it remains fit for purpose.
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