Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Reliefs and exemptions - Hardship relief
The council has discretion to give hardship relief in exceptional circumstances.
A written application needs to be made providing full financial details as to why hardship relief is required.
Send to: Revenue Services, City Hall, St Peters Street, Norwich NR2 1NH.
