Customer and digital strategy 2024-29 Consultation and engagement

This is a council-wide strategy and has been informed by a number of different sources:

  • the Corporate Plan 2024-29
  • Norwich 2040 Vision
  • outcomes from the Customer Experience and Digital Strategy 2021-24
  • performance data
  • local government best practice
  • website analysis
  • complaints
  • channel shift data
  • equality data obtained from our strategy team.

Feedback from:

  • consultation survey and workshops
    • councillors
    • colleagues
    • residents
    • voluntary and community groups
    • businesses
  • IT Services Survey
  • corporate plan consultation
  • EDI strategy consultation
  • customer user experience/satisfaction feedback.
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