This is a council-wide strategy and has been informed by a number of different sources:
- the Corporate Plan 2024-29
- Norwich 2040 Vision
- outcomes from the Customer Experience and Digital Strategy 2021-24
- performance data
- local government best practice
- website analysis
- complaints
- channel shift data
- equality data obtained from our strategy team.
Feedback from:
- consultation survey and workshops
- councillors
- colleagues
- residents
- voluntary and community groups
- businesses
- IT Services Survey
- corporate plan consultation
- EDI strategy consultation
- customer user experience/satisfaction feedback.
