Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Customer and digital strategy 2024-29 - Vision
Our vision is to become a digital organisation, providing easy to access services that our customers want to use by default.
Our workforce will be supported to develop modern and innovative ways of working, delivering inclusive, cost effective and efficient services.
Our strategy will be led by the Government Digital Service Design principles:
- Start with user needs
- Do less
- Design with data
- Do the hard work to make it simple
- Iterate. Then iterate again
- This is for everyone
- Understand context
- Build digital services, not websites
- Be consistent, not uniform
- Make things open: it makes things better.
