New website
We're currently redeveloping our website so you may see a mix of old and new style pages while we complete this work. We'd love to hear your feedback on the new style.
Customer and digital strategy 2024-29 - Vision
Our vision is to become a digital organisation, providing easy to access services that our customers want to use by default.
Our workforce will be supported to develop modern and innovative ways of working, delivering inclusive, cost effective and efficient services.
Our strategy will be led by the Government Digital Service Design principles:
- Start with user needs
- Do less
- Design with data
- Do the hard work to make it simple
- Iterate. Then iterate again
- This is for everyone
- Understand context
- Build digital services, not websites
- Be consistent, not uniform
- Make things open: it makes things better.
