Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Safeguarding children and adults at risk of harm
If you would like this information in another language or format such as large print, CD or Braille please visit our interpretation and translation page or call 0344 980 3333.
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Introduction
1.1 Norwich City Council prioritises health and wellbeing for all and is a place where everyone feels valued as part of a safe and caring community.
1.2 Norwich City Council is not a direct provider of social care services for children, young people or adults with needs for care and support. However, this safeguarding policy is designed to ensure that Norwich City Council meets its responsibilities and safeguards children (including unborn babies), young people and adults experiencing or at risk from abuse or neglect as well as protecting its staff, elected members and volunteers.
1.3 A Quick Guide to Safeguarding Procedures if you have a concern now.
