TLC magazine Autumn 2025 – text version

Introduction from Cllr Beth Jones

Welcome to the Autumn issue of TLC magazine

This autumn, the government is introducing the first phase of Awaab’s Law. This new law will make sure that councils and other social landlords deal with hazards in homes quickly and effectively. Later in this issue, you can find out more about what this means for you.

I’m also pleased to let you know that overall satisfaction with our services has risen by 6.9% to 71.1%. This is encouraging progress, and we’re committed to building on it in the months ahead.

You may also notice that some of you are now receiving TLC by email. This helps us save on printing and postage, reduce waste and gives you the choice to read the magazine wherever you are. If you’d like to switch to a digital copy, you can update your preferences easily through Housing Online.

Finally, with the biggest shake-up in local government in 50 years on the horizon, we’ve included a summary of the Local Government Reorganisation (LGR) on page six. These changes will affect services across our city and county, so please do take a moment to read more about what’s happening.

Thank you for your continued support. I look forward to working with you for another positive year ahead.