New website
We're currently redeveloping our website so you may see a mix of old and new style pages while we complete this work. We'd love to hear your feedback on the new style.
TLC magazine Autumn 2025 – text version - Awaab’s Law – protecting tenants
Awaab’s Law – protecting tenants
When two-year-old Awaab Ishak died in 2020 after prolonged exposure to damp and mould in his home, it shocked the nation.
To prevent future tragedies, the Government introduced Awaab’s Law in July 2023 as part of the Social Housing (Regulation) Act. This landmark legislation sets out clear legal responsibilities for social landlords, including councils, to tackle hazards quickly and effectively. Safe housing is a basic right – and in Norwich, we’re determined to protect it.
So, what does this mean for tenants?
As a council we must…
- Investigate and carry out any emergency repairs within 24 hours
- Investigate hazards like damp and mould within 10 working days
- Produce a written report to the tenant within three working days
- Start repairs (if needed) within a further five working days and complete them in a reasonable time
- Keep tenants informed at every stage
Councillor Beth Jones, Norwich City Council’s cabinet member for housing said; “We’re absolutely committed to providing good quality homes, and we welcome the new legal duties under Awaab’s Law. The changes will help hold all landlords to account and give tenants the confidence that their concerns will be listened to and acted on.”
What should you do?
If you are concerned about damp and/or mould in your property call us on 0344 980 3333 (press option three for repairs and then option three for damp) or visit www.norwich.gov.uk/ReportDampAndMould
We will check the cause of any issues and arrange any repairs needed.
