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TLC magazine Autumn 2025 – text version - Disrepair awareness
Disrepair awareness
You may have received visits or calls about repairs, damp, or mould in your home. These can sometimes lead to legal action against the city council, often with no win, no fee solicitors.
Please be aware that some callers may not be who they claim to be and could be selling your details to legal firms for profit.
Although compensation is possible, tenants typically receive only a small portion of what legal firms claim. The real benefit goes to the solicitors.
We prefer to invest in improving your home’s standards, benefitting you directly. If you notice any issues, please contact us directly – we’re here to help with repairs and can explore compensation without legal processes.
To report a repair visit www.norwich.gov.uk/ReportARepair
