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TLC magazine Autumn 2025 – text version - How we’re doing – Tenant Satisfaction Measures
How we’re doing – Tenant Satisfaction Measures
Tenant Satisfaction Measures (TSMs) are a national way of checking how well social landlords are performing.
They combine tenant feedback with service data to show what’s working well and where improvements are needed.
We’re pleased to share our latest results, which show clear progress since the first measures in 2023-24.
Satisfaction has risen across all key areas, including repairs, safety, and communication.
These results give us a strong foundation to keep improving the services that matter most to you. We’re grateful to every tenant who took part in the survey. Your feedback is helping shape a better housing service for everyone.
To view the full set of measures visit www.norwich.gov.uk/tsm
See how we’re doing – our new performance dashboard is live!
We’ve launched Housing Highlights – a new way to keep you informed about how we’re doing as your housing provider.
You can now easily check:
- Are we completing repairs on time?
- How satisfied are tenants with our services?
- How are we doing in keeping homes and communities safe?
Take a look at www.norwich.gov.uk/HousingHighlights
We want to be open about how we’re doing – and this is one of the ways we’re keeping you informed.
Got any feedback?
We’d love to hear from you. Take a look at our tenant engagement opportunities: www.norwich.gov.uk/TenantInvolvement
