Managing tenants fairly:
Treat tenants professionally and respectfully, keeping clear records of all communication.
Current position:
It is unlawful to discriminate based on protected characteristics (race, disability, religion, sex etc.).
The upcoming legislation proposes:
- making it illegal to refuse tenants because they claim benefits or have children.
- introducing a right for tenants to request a pet, which landlords cannot unreasonably refuse.
Good practice:
- handle requests openly and fairly
- record decisions and reasons in writing
- keep communications professional and transparent
