Guide for private landlords - 6. Fair management, pets and discrimination

Managing tenants fairly:

Treat tenants professionally and respectfully, keeping clear records of all communication.

Current position:

It is unlawful to discriminate based on protected characteristics (race, disability, religion, sex etc.).

The upcoming legislation proposes:

• making it illegal to refuse tenants because they claim benefits or have children.
• introducing a right for tenants to request a pet, which landlords cannot unreasonably refuse.

Good practice:

• handle requests openly and fairly
• record decisions and reasons in writing
• keep communications professional and transparent