Landlords must treat tenants professionally, respectfully, and in line with equality law. This includes keeping clear, dated records of all communication and decisions. It remains unlawful to discriminate against tenants based on protected characteristics such as race, disability, religion, sex, and others under the Equality Act 2010.
The Renters’ Rights Act 2025 introduced additional protections for tenants
- It is now illegal to refuse a tenancy because a tenant receives benefits or has children, as part of the Act’s ban on discrimination in the private rented sector.
- Tenants now have a legal right to request a pet, and landlords cannot unreasonably refuse such requests. Requests must be considered fairly, individually, and within set timeframes.
Good practice for landlords
- Consider all tenant requests openly and on a case‑by‑case basis.
- Record all decisions in writing, including your reasons when refusing a request (for example, a pet request).
- Keep all communication professional, transparent, and consistent, ensuring your processes comply with the new rules on discrimination, pets, and fair treatment
