Reporting antisocial behaviour

Dealing with antisocial behaviour (ASB)

Step 1: Talk to your neighbour (if safe) 

If you feel safe, try speaking to your neighbour first - they might not realise they’re causing a problem.

If you’d rather not speak in person, you can use our downloadable ‘Dear Neighbour’ card to explain the issue.

Step 2: Try mediation 

If talking doesn’t help, you can use our free mediation service to help resolve the issue.

What we don’t investigate

We won’t look into complaints that are:

• everyday household noise or normal activities
• personal dislikes (e.g. someone staring or speaking in a way you don’t like)
• general unpleasantness that isn’t harmful
• lifestyle choices (e.g. who someone socialises with or how they dress)
• issues like fly-tipping, overcrowding, or property disrepair - these go to other council teams

When to call the police

Call 999 if there’s immediate danger or a crime happening.

Call 101 for non-emergencies like:

• drug use or dealing
• weapons (guns or knives)
• assault or violence
• dangerous dogs
• vandalism
• prostitution or public sexual acts
• begging or street drinking
• public urination
• domestic abuse
• Drug-related ASB in shared areas of council housing

Let us know too

Even if you report drug-related ASB to the police, please also email us at communitysafety@norwich.gov.uk.

This helps us improve safety and support in your area.

If the issue involves a known person or property, report it as Nuisance Behaviour.

If visitors are causing problems, your neighbour might be a victim of cuckooing. Learn more about the signs and how to help.

Unhappy with how it was handled?

If you’re not satisfied with the response from the agency you contacted, you can request a formal ASB Case Review through Norfolk County Council.