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TLC magazine Spring 2025 - text version
Published: 19 March 2025
Introduction from Cllr Beth Jones
Cabinet member for housing and community safety
Welcome to the Spring issue of TLC magazine
Over the past year, we’ve made great progress in housing. Repairs performance has improved, and we’ve reduced the number of empty homes we manage, helping more people find a place to call home sooner. Tenant satisfaction has risen from 64% last year to 71% this year, thanks to better service and complaint handling. Our homelessness support achieved an 81% success rate, exceeding our target, and we’ve taken vital steps towards domestic abuse accreditation.
On pages four and five, you’ll find a snapshot of our annual report for last year and you’ll be able to see how many of these measures have improved this year by visiting our website.
We’re also embracing new technology to prioritise residents’ needs and address concerns more effectively. The next TLC will be available in paper and digital formats. Please take the time to tell us if you want to change to a digital copy.
Thank you for your continued support – I look forward to an even better year ahead.
