TLC magazine Spring 2025 - text version - Tenant satisfaction measures

Tenant satisfaction measures  

We have continued to commission our trusted partner “Viewpoint” to help us gain valuable insight into our tenants’ satisfaction.

As part of this programme, you may be randomly selected from a database and contacted by phone call, email or letter. Questions are geared towards checking your satisfaction with our services and results are then posted on our website. Each year-end the results are also sent to the regulator of social housing for them to monitor how well we are delivering services.

Viewpoint have been surveying 250 tenants each quarter and we really appreciate the time that tenants have taken to answer the questions. So, a big thank you to those who have participated.

To view the tenant satisfaction measures visit www.norwich.gov.uk/tsm