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TLC magazine Spring 2025 - text version - Leaseholder repairs – we’re here to help
Published: 19 March 2025
Leaseholder repairs – we’re here to help
As a leaseholder, you’re responsible for maintaining the inside of your home, including any service pipes or cables that serve only your property. The council looks after the external structure of the building and shared spaces, such as roofs, drains, windows, external doors, communal lighting, and pathways.
If you notice something that needs attention, we’re here to help. For non-emergency repairs, the quickest way to reach us is by completing our online form.
For emergency repairs, please call us as soon as possible on 0344 980 3333 (Monday to Friday, 9am–4pm). Outside these hours, dial the same number and select option two for out-of-hours support.
Need to report something else, like fly-tipping, window cleaning, or grounds maintenance? Using our ‘Contact us’ page ensures your enquiry goes straight to the right team, saving you time.
We’re committed to keeping your building and shared spaces safe and well-maintained. Let’s work together to make sure everything runs smoothly.
