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The council’s five guiding principles to approaching anti-social behaviour are, we will:
use customer feedback to provide a high-quality service.
encourage victims to report ASB, treating them with professional courtesy and respect and taking reports seriously.
signpost victims to help and support them to recover.
provide clear processes to ensure that when victims report ASB concerns they will be given clear instructions of how the matter will be investigated and how they will be kept informed of progress once a report is made.
work with our partners to deliver an effective ASB service to protect individuals and communities from harm using tools and powers that are specific, proportionate, and appropriate to the behaviour.