Anti-social behaviour policy statement 2024-27 - Customer experience and governance of this policy

We will:

• Use customer satisfaction surveys/ adherence to ASB casework timescales to measure, report and benchmark customers’ experiences.
• Keep this policy under review to ensure that it is reasonable and practicable. Residents will be engaged in any review of this policy, including residents who have recently raised a formal complaint with us as landlord.

Data, record keeping and information sharing

We will only record and share your data in accordance with Norwich City Council's Data Protection Policy.