New website
We're currently redeveloping our website so you may see a mix of old and new style pages while we complete this work. We'd love to hear your feedback on the new style.
Anti-social behaviour policy statement 2024-27 - Our ASB service standards
Reports of anti-social behaviour will be assessed according to the National Risk Assessment Matrix, and we will prioritise the most serious reports which we will contact within two days, all other reports will be contacted within five days.
Staff will take further details of the report and may ask the victim to download an App or keep records of the ASB they are experiencing before passing the case to a response officer. Priority will continue to be given to high-risk cases.
We will contact victims prior to closing their case to explain the reasons why. This may be due to resolving the situation, insufficient evidence being available or referral to another team within Norwich City Council.
Where three or more separate incidents of ASB have been reported in the past six months to any of the main responsible agencies, within one month of each incident happening, victims can apply for an ASB Case Review. You can apply for an ASB Case Review by visiting Norfolk County Council's online portal.
