This page brings together important documents that explain how Norwich City Council works, what it aims to achieve, and how it plans to get there.
Whether you're a resident, business owner, community group, or just interested in how the city is run, these documents show the council’s priorities and plans across areas like housing, the environment, safety, and more.
At the centre of this collection are three key documents:
- Norwich 2040 City Vision – a long-term vision for the future of Norwich, shaped by local people and organisations.
- We are Norwich - our community-led corporate plan – the council’s main strategy for delivering services and making progress towards the city vision.
- Norwich 2040 Inclusive Growth Vision (PDF 4.8MB) – a 15-year roadmap for how we will deliver our social, environmental and economic goals for the city.
Explore the categories below to find the strategies and policies that matter to you.
Business Rates
Community Safety and Wellbeing
Corporate Plans and Strategic Vision
Customer Experience and Digital
Economic Development and Markets
Plans
Policies
Strategies
- We are in the process of developing a new market strategy.
Environment and Sustainability
Equality, Diversity and Inclusion
Housing and Tenancy
Policies
- Abandoned Homes Policy
- Access Policy
- Communal Areas Policy
- Council Housing Strategy 2020-26 (PDF)
- Financial Assistance Policy for Independent Living
- Garage Policy
- Good Neighbourhood Management Policy
- Home Options Allocation Scheme
- Home Ownership Policy
- Homelessness Temporary Accommodation Policy
- Housing Income Collection Policy
- Housing Management Strategy
- Lease Extension Policy
- Leasholder Service Charge Dispute Resolution Policy
- Mobility Vehicle Policy
- Smoke Free Visits Policy
- Temporary Relocation Policy
- Tenancy Policy 2024
- Recovery of Former Tenancy Arrears Policy
- Rent and Service Charge Policy
- Right to Buy Policy
- Damp, Mould and Condensation Policy
Strategies
Licensing and Regulation
Policies
General licensing
- Gambling Policy (PDF, 812 KB)
- Hackney Carriage and Private Hire Policy (PDF)
- Licensing Policy (PDF)
- Pavement Licensing Policy (PDF)
- Sex Establishment Policy